Refund Policy

We want you to love your Edit My Skin routine. If something isn’t right, this Refund & Return Policy explains how returns, refunds, and exchanges work.

Return window

You may request a return within 7 days of delivery. To be eligible, items must be unused, unopened, and in their original, sealed packaging.

Items we cannot accept

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened, used, or have a broken seal — unless the item arrived damaged or defective. Sale or clearance items may be marked final sale.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We’ll arrange a replacement or full refund at no extra cost to you.

How to start a return

Email care@editmyskin.com with your order number and reason for return. Once approved, we’ll share return instructions. Please do not ship items back before your request is approved.

Refunds

After we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different product? The fastest way is to return the eligible item for a refund and place a new order.

Cancellations

Orders can be cancelled before they are dispatched. Once an order has shipped, it cannot be cancelled but may be eligible for return as above.

Contact us

Questions about a return or refund? Email care@editmyskin.com and our team will help.